Cancellation and refund policy

Report (one-time payment)

If you are not happy with a Report for any reason, email support@swynq.com within 7 days of payment with the Razorpay payment ID from your receipt. We refund the full amount, and the key for that purchase may be deactivated once the refund is issued.

Studio (monthly subscription)

• You can cancel Studio at any time on the Studio page: enter your Studio key and choose Cancel subscription. You can also email support@swynq.com with your Razorpay subscription ID and we cancel it within one business day. No further charges are made after cancelling.
• After cancelling, your Studio key keeps working until the end of the month you already paid for. Part-months are not refunded.
• You can also stop future charges from the mandate settings of your bank, card or UPI app. Cancelling there ends the subscription the same way.
• If you were charged after asking us to cancel, or were charged twice, we refund that charge in full.

Migration Repair (one-time service)

• Before we start the redirect map, you can cancel for a full refund.
• If we have not sent the full redirect map within 2 business days of your payment, you can ask for a full refund.
• If the live check after launch still fails on a redirect we said we would fix, and we cannot fix it, we refund the full amount.
• Changes in rankings or traffic are not grounds for a refund, because we do not promise them. See the service description.

Email support@swynq.com with the Razorpay payment ID to ask for any of these.

Failed delivery and duplicate charges

If you paid and never received a key, first try recovering it. If that does not work, or if one purchase was charged twice, email support@swynq.com and we will either deliver the key or refund the payment in full, whichever you prefer.

Buyers in the EU and UK

Keys are digital content delivered as soon as you pay. By paying, you ask us to deliver straight away and accept that the statutory 14-day right to withdraw ends once the key is delivered. For Migration Repair, you ask us to start work straight away; you can still withdraw within 14 days and pay only for work already done, and the right ends once the service is complete. The refunds above still apply, on top of any rights you have under local law.

How refunds are paid

Refunds go back to the original payment method through Razorpay. We start the refund within 2 business days of approving it. It then usually takes 5 to 7 business days to reach your account, depending on your bank or card issuer. International cards may take longer. Refunds are made in the currency you paid in. We cannot cover exchange-rate differences or fees your bank charges.